FREQUENTLY ASKED QUESTIONS


Where Should I Buy Coverage?
What Coverages Are Available?
How Much Coverage Do I Need?
Do I Need Supplier Default Coverage?
Do Limitations or Exclusions Apply?
Is This Primary or Supplemental Insurance?
How Much Does It Cost?  How Do I Apply?
How Do I Proceed If A Claim Occurs?
 

Q:WHY BUY TRAVEL INSURANCE?
A:  Experienced travelers know that an unplanned occurrence can always arise, before or during a trip.  Cancellation penalties can be steep, even if due to an unforeseen emergency.  It's bad enough if you have to cancel your travel plans but sometimes people don't think about falling ill, losing money or baggage en route -- it could easily happen to you.  And these are problems that can turn into nightmares if you travel without adequate travel protection.

Travelers from Canada are accustomed to government health insurance talking care of their hospital and medical expenses at home; they rarely see a bill.  But when traveling outside of Canada, it's a different story!  Therefore, government health ministries recommend that tourists obtain supplemental insurance because government health coverage in itself is just not enough.

Travelers from the USA may have medical coverage provided through a Health Maintenance Organization (HMO) or with a Preferred Provider Organization (PPO).  Many HMOs and PPOs provide limited coverage outside their territory within the USA and provide little or no coverage abroad.  Also, many people do not realize that Medicare and most Medicare supplement policies do not provide any benefits outside the USA.


Q: WHERE SHOULD I BUY COVERAGE?
A:  You can always obtain this type of insurance through a retail travel agency but that source is generally more expensive than coverage offered by your tour operator.  XYZ Tours works with Tourist Insurance Services (TIS) because it offers the following additional advantages:


Q: WHAT COVERAGES ARE AVAILABLE?
 
  • BASIC INSURANCE PLAN 
    • Cancellation
    • Missed Flight
    • Hotel Upgrade 
  • ALL-INCLUSIVE INSURANCE PLAN 
    • All coverages of BASIC plan above
    • Accidental Death/Dismemberment
    • Travel Delay
    • Return Flight
    • Unused Travel Arrangements
    • Interruption Insurance
    • Baggage Insurance/Delay
    • Sports Equipment Delay
    • Emergency Medical Insurance
    • Emergency Travel Assistance
 



Q: HOW MUCH COVERAGE DO I NEED?
A:CANCELLATION INSURANCE
The amount to insure is the amount of money you would lose if you have to change or cancel your trip before departure.  That depends on whether or not your travel arrangements contain change fees and/or cancellation penalties.  Virtually all tour operators impose such charges, which can be as much as 100% of your trip price.  Charter flights generally involve full cancellation penalties and many scheduled airline flights are non-refundable as well.  Therefore, you should examine the terms of your airfare, tour contract, etc. to determine how much money you would forfeit in the worst case; that is the amount to insure.

A: RETURN FLIGHT INSURANCE
The same amount of coverage that you select for cancellation insurance will be provided under the return flight benefit.  Be sure to select enough to cover the cost of a one-way, economy class flight from your destination to your original departure city.


Q: DO I NEED TO BUY SUPPLIER DEFAULT COVERAGE?
A:Not if you pay for the travel arrangements by credit card (USA residents).  That is your best (and least expensive) protection against failure of an airline, cruise line, tour operator or other supplier in the USA (may differ in other countries).  In event of bankruptcy, you will not have to pay the credit card bill.  In Canada, a few provinces maintain compensation funds for consumers.  Some insurance vendors advertise that their cancellation insurance includes coverage for supplier default but restrictions in the scope of coverage make it of limited value and it is more expensive than what you can purchase through your tour operator.



Q:  DO LIMITATIONS OR EXCLUSIONS APPLY?
A:Yes, as with all insurance policies, the terms and conditions are limited.  To familiarize yourself with these provisions before enrolling, you may examine an International Travel Insurance Passport online or via download, fax, or snail-mail.  Benefits are provided in accordance with that document and you should take time to review the scope of coverage before you buy.  If you have any questions, simply contact Tourist Insurance Services for more information.


Q: IS THIS PRIMARY OR SUPPLEMENTAL INSURANCE?
A:All benefits are secondary to whatever insurance you may already have in force.  Most travelers do not have cancellation coverage present in any other policy so this benefit generally is the sole source of reimbursement.  Other benefits such as medical and baggage coverage often are present to some degree in existing policies (health insurance, homeowner's insurance) or in the liability agreements of airlines and other carriers.  In that case, benefits from all sources of recovery will be coordinated in event of a covered loss.  That means each party will contribute its share so that you receive full indemnification.



Q:  HOW MUCH DOES IT COST?  HOW DO I APPLY?
A:Go to Products; a page will appear which contains coverage descriptions and cost tables. Enrollment deadline:  2 weeks before departure date unless the booking date of your trip is later.



Q:  HOW DO I PROCEED IF A CLAIM OCCURS?
A:In event of a cancellation claim before departure, notify your travel supplier(s) immediately.   If a medical, financial, legal or other emergency arises during your trip, call the toll-free number of Worldwide Assistance Services which appears in your International Travel Insurance Passport.  All other claims should be reported in writing to us as soon as you return home.


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